Return Policy

Returns & Refunds

    We understand that sometimes you are not satisfied with the product and wish to return it for a refund, exchange or a store credit. It is our policy not to give any refunds, but we will be able to work with you in order to assure your satisfaction. Please contact us by email with your purchase information, or speak to one of our trained representatives at 1(800) 820-6346 about your issues(s) that may have arisen. We will do whatever it takes to ensure that you are happy with your order and continue to be our repeated customer. Feel free to contact us if you have any questions about our return/exchange policy.

Return Shipping Cost

    Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost. If an item you received is defective, we will certainly replace the item with a new one; however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.

Return Process

    All returned merchandise must be in original condition, and must include the original factory box and factory packaging. We will not process the return if any of these conditions are not followed. Retuned merchandise that is lost or damaged during transit is solely the shipper's responsibility. It is important to save the tracking information and to properly insure all merchandise being returned to ScopioneUSA.